Total Quality Management Mcq with Answers PDF Notes

Total Quality Management Mcqs Questions with Answer Free "PDF"

1. Choose the incorrect statement regarding the need for quality.

• Markets have become more competitive
• Quality provides sustained performance
• Quality provides customer satisfaction
• It is the trend nowadays to introduce quality 🟢✔️

2. Michael bought a new washing machine which is not performing its primary function of washing clothes properly. What should the executive at customer care suggest Michael?

• To sell the washing machine
• To buy a new washing machine
• To assure the customer that a specialist will visit their house the following day 🟢✔️
• To lease the washing machine

3. Quality is fitness for use. Identify the quality guru who said this.

• Deming
• Crosby
• Juran 🟢✔️
• Taguchi

4. How can quality be quantified? (Q=Quality, P=Performance, E=Expectations)

• Q=P/E 🟢✔️
• Q=P+E
• Q=P-E
• Q=P*E

5. Quality is conformance to requirements. Identify the quality guru who said this.

• Ishikawa
• Crosby 🟢✔️
• Ohno
• Deming

6. Quality is a predictable degree of uniformity and dependability at a low cost and suited to the market. Identify the quality guru who said this.

• Ishikawa
• Shingo
• Deming 🟢✔️
• Harrington

7. What does the abbreviation A.S.Q stand for?

• American Society for Quality 🟢✔️
• American Standard of Quality
• Asian Society for Quality
• Asian Standard for Quality

8. According to Deming’s Quality Chain Reaction, quality improvement results in decreased productivity.

• True
• False 🟢✔️

9. Quality is in its essence, a way of managing the organization. Identify the quality guru who said this.

• Deming
• Juran
• Feigenbaum 🟢✔️
• Shingo

10. Quality is the minimum loss imparted by a product to society from the time product is shipped. Identify the quality guru who said this.

• Shingo
• Taguchi 🟢✔️
• Crosby
• Juran

11. The contribution of Four absolute of Quality is given by

• Walter shewhart
• Philip crosby  🟢✔️
• Joseph m juran
• W. edward deming

12. Cost of quality is given by costs of

• prevention + appraisal +internal failure +external failure 🟢✔️
• prevention + appraisal
• internal failure + external failure
• appraisal + internal failure

13. In components of CoQ, Cost of good quality contains

• prevention cost
• appraisal cost
• both a and b 🟢✔️
• none of the above

14. In components of CoQ, Cost of poor quality contains

• internal failure cost
• external failure cost
• both a and b 🟢✔️
• none of the above

15. The Teboul’s customer satisfaction model depends on

• company offer
• customer needs
• both a and b 🟢✔️
• none of the above

16. Customer perception on quality contains

• performance
• features
• service
• all the above 🟢✔️

17. Tools used for collecting customer complaints

• comment cards
• focus groups
• toll free telephone numbers
• all the above 🟢✔️

18. PDCA cycle stands for

• plan do check act 🟢✔️
• plan did check act
• process do check act
• process did check acknowledge

19. Dimensions of quality contains

• performance
• reliability
• conformance
• all the above 🟢✔️

20. Dimensions of Service quality contains

• tangibles
• reliability
• assurance
• all the above 🟢✔️

21. Japanese quality guru who developed new concepts in response to the American gurus

• walter shewhart
• philip crosby
• genichi taguchi 🟢✔️
• w. edward deming

22. In TQM, the customer need can be understandable by which model

• taguchi model
• kano model 🟢✔️
• deming model
• kaizen model

23. The most common techniques used for analyzing the quality costs are

• trend analysis
• pareto analysis
• both a and b 🟢✔️
• none of the above

24. In continuous improvement, PDSA stands for

• plan do study act 🟢✔️
• plan did study act
• process do study act
• process did study acknowledge

25. The system for causing quality is preventive, not appraisal is

• first absolute
• second absolute 🟢✔️
• third absolute
• fourth absolute

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